Refund policy

Last updated: October 1, 2026

Most Numero 10 products are made specifically after an order is placed.

Because we do not generally hold finished inventory for these products, our return and exchange policy differs from that of a conventional apparel retailer.

Change of Mind, Size and Color

Except where applicable law requires otherwise, we do not accept returns or exchanges solely because:

• you changed your mind;

• you ordered the wrong size;

• you selected the wrong color;

• you prefer a different product;

• you no longer want the item;

• you entered incorrect order information; or

• the product arrived as ordered and without a covered defect.

Please review product descriptions, measurements, sizing information, colors and order details carefully before completing your purchase.

This policy does not affect your rights where merchandise is defective, damaged, incorrect, materially different from what was ordered or otherwise covered by applicable consumer law.

Damaged, Defective or Incorrect Products

If your product arrives damaged, has a manufacturing or printing defect, or you receive the wrong product, contact us within 30 days after delivery.

Send your claim to contact@numero10.co.

Please include:

• your order number;

• a description of the problem;

• a photograph showing the complete product;

• clear photographs showing the reported defect, damage or incorrect item; and

• any other information reasonably necessary for us to investigate the issue.

For placement, measurement or sizing-related manufacturing issues, we may request a photograph showing the product laid flat with a ruler or measuring tape.

Please retain the affected product until we confirm that the claim has been resolved.

Available Resolutions

For a verified eligible claim, the appropriate resolution may include:

• a replacement;

• a reprint;

• a refund; or

• another remedy required by applicable law.

The appropriate remedy will depend on the circumstances of the claim.

Do Not Return Products Without Authorization

Do not mail merchandise to Numero 10's business correspondence address, the manufacturer, fulfillment provider, shipping facility or any address shown on the shipping package unless Numero 10 specifically instructs you to do so.

Many manufacturing defects can be verified using photographic evidence and do not require the product to be physically returned.

If we require a physical return, we will provide return instructions before the product is sent.

Products returned without authorization may not be accepted or processed.

Size and Fit

Product pages include sizing or measurement information intended to help customers select the appropriate size.

Customers are responsible for reviewing this information before ordering.

Because apparel manufacturing involves normal tolerances, actual garment measurements may vary slightly from the measurements shown.

If you believe the item received materially differs from the measurements provided on the applicable product page, contact us with photographs and measurements so that we can investigate the issue.

Selecting an incorrect size is not considered a manufacturing defect.

Product and Manufacturing Variations

Numero 10 products are individually manufactured.

Minor variations may occur between products and production runs, including small variations in:

• print positioning;

• embroidery positioning;

• garment shade;

• texture;

• decoration characteristics; and

• measurements within normal manufacturing tolerances.

Normal production variations are not considered defects.

This does not apply where the product is materially different from the item ordered, incorrectly manufactured or otherwise defective.

Screen and Color Differences

We make reasonable efforts to represent product colors accurately.

However, screens, monitors and mobile devices can display colors differently.

Minor differences between the color displayed on a device and the physical product do not necessarily constitute a defect.

Wrong or Incomplete Address

Customers are responsible for entering an accurate shipping address.

If a product cannot be delivered because an incorrect, incomplete or otherwise undeliverable address was supplied at checkout, we are not automatically required to provide a free replacement.

Additional production or shipping charges may apply before a replacement order can be sent.

Nothing in this section limits rights that cannot legally be waived.

Lost or Missing Orders

Shipping-related claims are handled under our Shipping Policy.

If an order appears lost or significantly delayed, contact us promptly at contact@numero10.co so that we can investigate with the fulfillment provider and shipping carrier.

Refunds

When a refund is approved, it will normally be issued to the original payment method.

We will initiate approved refunds promptly.

Your bank, card issuer or payment provider may require additional time to post the credit to your account after the refund has been issued.

Original shipping charges will be refunded where required by applicable law or where appropriate to the circumstances of the approved claim.

Duplicate Orders and Ordering Mistakes

If you accidentally place a duplicate order or notice an ordering mistake, contact us immediately at contact@numero10.co.

We will attempt to stop or modify the order, but we cannot guarantee that this will be possible once production has begun.

Sale and Promotional Products

Purchasing a product at a discounted or promotional price does not remove your rights concerning damaged, defective, incorrect or legally non-conforming merchandise.

Unless a specific promotion expressly states otherwise, non-defective made-to-order products remain subject to the same change-of-mind policy described above.

Goodwill Exceptions

Numero 10 may, at its discretion, provide an exception, replacement, credit or other goodwill resolution in an individual case.

A discretionary exception does not modify this policy and does not create an entitlement to the same resolution in another transaction.

Chargebacks and Payment Disputes

If you believe there is a problem with your order, please contact us at contact@numero10.co so that we can investigate and attempt to resolve the matter.

Nothing in this policy restricts any lawful right you may have to dispute a transaction with your bank, card issuer or payment provider.

Non-Waivable Consumer Rights

Nothing in this Return & Refund Policy excludes, restricts or modifies any right, warranty, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

Where applicable law provides greater consumer protection than this policy, applicable law controls.

Contact

Return, refund and product-quality requests should be sent to:

Numero 10 LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: contact@numero10.co

The address above is a business correspondence address. Do not send product returns there unless Numero 10 specifically authorizes the return and provides instructions.