What is Numero 10?
Numero 10 is an independent football brand built around the culture, memories, characters and ideas that make the game matter beyond ninety minutes.
We currently create apparel and headwear, with a wider world around football intended to follow over time.
Numero 10 is operated by Numero 10 LLC, a Wyoming limited liability company.
Where do you currently ship?
We currently ship within the United States. If we expand shipping to additional countries, the available destinations will be updated at checkout.
Are your products made to order?
Yes.
Most Numero 10 products are produced specifically after an order is placed.
Depending on the product, this may involve printing, embroidery or other production before the order is packed and shipped.
Because our products are made to order, production time is separate from shipping time.
How long does production take?
Most orders are expected to leave production within approximately 2–7 business days.
This is an estimate rather than a guaranteed production time.
Occasional delays can occur because of product availability, quality-control requirements, holidays, order volume or production-provider capacity.
How long will shipping take?
Shipping times depend on the product, fulfillment location, carrier, destination and shipping method.
The estimated delivery information available for your order will normally be shown at checkout or in your order information.
Delivery estimates are not guaranteed unless we expressly state otherwise.
Will I receive tracking?
Yes.
Once tracking information becomes available, it will normally be sent to the email address used when placing the order.
Please note that tracking may take some time to update after a shipping label is created.
Can different items in my order arrive separately?
Yes.
Different products may occasionally be produced at different facilities.
This means one order can arrive in multiple packages or on different dates.
You will not be charged additional shipping simply because we divide an order into multiple shipments after purchase.
Can I change or cancel my order?
Contact us at contact@numero10.co as soon as possible.
Because our products are made to order, production can begin shortly after purchase.
We will make reasonable efforts to help, but we cannot guarantee that an order can be cancelled or modified once production has started.
This includes changes to:
- size;
- color;
- product;
- design; or
- shipping address.
I entered the wrong shipping address. What should I do?
Email us immediately at contact@numero10.co.
If the order has not progressed too far, we may be able to request a correction.
Address changes cannot be guaranteed once production or shipping has begun.
Customers are responsible for entering a complete and accurate shipping address at checkout.
If a package cannot be delivered because the address provided was incorrect or incomplete, additional production or shipping costs may apply before a replacement can be sent.
Do you accept returns?
Because most Numero 10 products are made specifically for each order, we generally do not accept returns or exchanges for:
- change of mind;
- ordering the wrong size;
- choosing the wrong color;
- deciding you prefer another product; or
- other buyer-preference reasons.
This does not affect your rights if an item is damaged, defective, incorrect or materially different from what you ordered.
Please review the product description and size information carefully before purchasing.
Can I exchange an item for another size?
We generally cannot offer size exchanges for correctly produced made-to-order products.
Please check the size chart and product measurements before ordering.
If you believe the item you received materially differs from the measurements shown on the product page, contact us at contact@numero10.co with photographs and measurements so that we can review the issue.
What happens if my item arrives damaged or defective?
Contact us within 30 days of delivery at contact@numero10.co.
Please include:
- your order number;
- a description of the issue;
- a clear photograph of the entire product; and
- close-up photographs showing the defect or damage.
For sizing, placement or measurement issues, we may also request a photograph of the product laid flat with a ruler or measuring tape.
If the claim is verified, the appropriate resolution may include a replacement, reprint or refund.
What if I receive the wrong item?
Contact us at contact@numero10.co within 30 days of delivery.
Please send your order number and clear photographs showing what you received.
We will review the order and arrange an appropriate resolution if the wrong item was sent.
Do I need to return a defective item?
Usually not.
Many manufacturing or printing issues can be verified using photographs.
Please do not send merchandise back unless Numero 10 specifically instructs you to do so.
The address listed in our legal information is a business correspondence address and is not automatically a return address.
Are slight differences in printing or embroidery normal?
Yes.
Because products are individually manufactured, small variations can occur between production runs.
These may include minor differences in:
- print positioning;
- embroidery positioning;
- garment shade;
- texture; or
- measurements within normal manufacturing tolerances.
These normal production variations are not necessarily defects.
If the product is materially incorrect or improperly manufactured, contact us and we will review it.
The color looks slightly different from my screen. Is that normal?
It can be.
Screens, monitors and mobile devices display colors differently.
We make reasonable efforts to represent products accurately, but minor differences between a digital image and the physical product can occur.
My package appears to be lost. What should I do?
If your order has not arrived by the estimated delivery date, contact us promptly at contact@numero10.co.
Please include:
- your order number;
- the name used for the order;
- your shipping address; and
- the tracking number, if available.
Shipping-related problems should preferably be reported within 30 days after the estimated delivery date so that we have sufficient time to investigate with the carrier and fulfillment provider.
Tracking says delivered, but I don't have my package. What should I do?
First, please check:
- around your delivery location;
- with other members of your household;
- with neighbors;
- with your building reception, security or mailroom, if applicable; and
- directly with the shipping carrier.
If the package is still missing, contact us at contact@numero10.co.
We will review the tracking information, delivery address and available carrier information before determining the appropriate next step.
A package marked as delivered does not automatically qualify for a refund or replacement, but we will investigate the issue.
What happens if my package is returned to sender?
If a package is returned because the address provided at checkout was incorrect, incomplete, refused, unclaimed or otherwise undeliverable, contact us.
Depending on the circumstances, additional production or shipping charges may apply before another order can be sent.
How are refunds issued?
Approved refunds are normally returned to the original payment method.
Once we initiate a refund, your bank or payment provider may require additional time to post the credit to your account.
Can you make an exception to your return policy?
We may occasionally provide a goodwill resolution depending on the circumstances.
Any exception is discretionary and does not change our general Return & Refund Policy or create an entitlement to the same outcome in another order.
Are your products manufactured by Numero 10 directly?
Numero 10 works with third-party production and fulfillment partners to manufacture, print, embroider, pack and ship certain products.
Numero 10 remains the seller and your point of contact for purchases made through numero10.co.
Please contact us rather than the production facility if you have a problem with an order.
Can I contact the manufacturer directly?
Please contact Numero 10 instead.
For order questions, shipping problems, defects or refund requests, email:
We will work with the relevant fulfillment or shipping provider where necessary.
How do I contact Numero 10?
For customer service, order questions, returns, privacy inquiries or general enquiries:
We currently handle customer support by email.
Please include your order number when contacting us about an existing order.