Last updated: October 1, 2026

Numero 10 is operated by Numero 10 LLC, a Wyoming limited liability company.

Most Numero 10 products are made to order. This means your product is manufactured, printed or embroidered after your order is placed rather than taken from pre-produced inventory.

Production Time

Most orders are expected to leave production within approximately 2–7 business days after being submitted for production.

Production times are estimates and are not guaranteed.

Production may occasionally take longer because of product availability, quality-control requirements, order volume, holidays, production-provider capacity or circumstances outside our reasonable control.

Production time is separate from shipping time.

Shipping and Delivery

Numero 10 currently ships within the United States.

Available shipping options, shipping charges and estimated delivery information are displayed at checkout when available.

Delivery estimates depend on factors including:

• the product ordered;

• the production location;

• the delivery destination;

• the shipping carrier;

• the shipping method selected; and

• circumstances affecting carriers or fulfillment providers.

Unless expressly stated otherwise, delivery dates shown on our website, at checkout, in order confirmations or in tracking information are estimates rather than guaranteed delivery dates.

Multiple Shipments

Products in the same order may occasionally be produced at different facilities.

As a result, an order may arrive in more than one package or on different dates.

You will not be charged additional shipping solely because we divide an order into multiple shipments after purchase.

Order Tracking

When tracking information becomes available, it will normally be sent to the email address provided with the order.

Tracking information may take some time to update after a shipping label has been created.

A tracking number being created does not necessarily mean that the package has already been collected by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing an order, contact us immediately at contact@numero10.co.

We will make reasonable efforts to correct the address if production or shipment has not progressed too far, but we cannot guarantee that changes will be possible.

If an order cannot be delivered because the shipping address submitted at checkout was incorrect, incomplete or otherwise undeliverable, the customer may be responsible for the cost of producing and/or shipping a replacement order.

Shipping charges associated with an attempted delivery to the address provided by the customer are not automatically refundable.

Nothing in this section limits rights that cannot legally be waived.

Order Changes and Cancellations

Contact us as quickly as possible at contact@numero10.co if you wish to cancel or modify an order.

Because our products are made to order, orders may be submitted for production shortly after purchase.

We cannot guarantee cancellation or modification, even when a request is submitted before shipment.

Once production has begun, changes to the product, size, color, design, shipping information or other order details may no longer be possible.

If we are able to cancel an order before production, the appropriate refund will be issued.

Nothing in this section limits cancellation or refund rights that apply under law.

Delayed Orders

Occasional production or shipping delays can occur.

If we become aware that an order cannot be shipped within a period expressly promised by us, or within another period required by applicable law, we will provide any notice, cancellation option or refund required by applicable law.

If an item cannot be fulfilled, we may cancel the affected item or order and issue the appropriate refund.

Missing or Lost Packages

If your package has not arrived by the estimated delivery date, please contact us promptly at contact@numero10.co.

Shipping-related problems should be reported to us no later than 30 days after the estimated delivery date whenever possible.

Reporting the issue promptly gives us sufficient time to investigate the shipment with our fulfillment providers and shipping carriers.

Some carriers and fulfillment providers require a waiting period before a shipment can formally be classified as lost.

When reporting a missing shipment, please provide:

• your order number;

• the name used for the order;

• your shipping address; and

• any relevant tracking information.

We will investigate the shipment and determine the appropriate resolution.

Failure to report a shipping problem promptly may limit remedies available from a shipping carrier or fulfillment provider, although it does not affect rights that cannot legally be waived.

Packages Marked as Delivered

If tracking information shows that your order was delivered but you cannot locate the package, contact us at contact@numero10.co.

Before contacting us, we recommend checking:

• around the delivery location;

• with other members of your household;

• with neighbors;

• with building reception, security or mailrooms where applicable; and

• directly with the shipping carrier.

We may request reasonable information necessary to investigate the delivery.

A package being marked as delivered does not automatically result in a replacement or refund.

We will review the available tracking information, shipping address, carrier information and circumstances of the claim before determining the appropriate resolution.

Damaged or Defective Products

If a product arrives damaged, defective, misprinted or materially different from the product ordered, please follow the procedure in our Return & Refund Policy.

Do not send a product back to the address shown on the shipping package unless Numero 10 specifically instructs you to do so.

Returned-to-Sender Packages

If a carrier returns a shipment because the address provided by the customer was incorrect, incomplete, refused, unclaimed or otherwise undeliverable, additional production or shipping charges may apply before a replacement can be sent.

Each case will be reviewed individually.

Third-Party Fulfillment

Numero 10 works with third-party production, fulfillment and shipping providers.

Your order may therefore be manufactured or shipped from a location different from our business correspondence address.

Numero 10 remains your seller and your point of contact regarding purchases made through numero10.co.

Please contact Numero 10 rather than the manufacturer, fulfillment provider or shipping facility regarding order problems.

Taxes and Charges

Applicable sales taxes will be calculated and collected where required.

Any other charges applicable to an order or destination will be handled in accordance with applicable law and the information presented at checkout.

Contact

For shipping questions:

Numero 10 LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: contact@numero10.co

The address above is a business correspondence address and should not be used for product returns unless Numero 10 specifically authorizes a return to that address.